Refunds
8. Right of withdrawal – conditions for returning Products
8.1 Without prejudice to the exceptions set forth in art. 59 of the Consumer Code, the Customer is entitled to withdraw from the contract (as per art. 52 et seq. of the Consumer Code), without having to provide any reason and without any penalty, within 14 (fourteen) days from the date of delivery of the Product, following the instructions published on the Site in the “Returns” section.
8.2 It is understood that the right of withdrawal from the contract may be exercised provided that:
• the Products to be returned have not been worn, ironed, washed or treated in any way;
• the Products are returned in the same conditions in which they were shipped to the Customer and, in particular, are packaged and wrapped appropriately and the Product labels, both fabric and hanging, are intact;
• the Product to be returned must be physically delivered to the courier for the purposes of return no later than 30 days from the date of delivery of the Product;
• the return instructions referred to in the preceding paragraph are correctly followed.
8.3 Once the product has been returned by the Customer, the Seller will assess the condition of the Product and, if it finds that one or more of the above conditions have not been met, reserves the right not to accept the returned Product and to send it back to the Customer at the latter's expense, or to charge the latter for any costs that may be necessary to ensure its re-sale.
8.4 It is also understood that the return shipment of the Product is at the Customer's risk and peril and, therefore, the Seller cannot be held responsible for losses or damages attributable to the Customer (e.g. inadequate packaging).
8.5 In the event of withdrawal, to the extent that the Customer has complied with the return instructions and the conditions specified in the previous articles respectively. 8.1 and 8.2, the Seller will send the latter a confirmation email and will refund the Price - net of any duties or taxes applied to the return shipment or any costs of returning the product - within 30 days of sending such email with the same payment method (in the case of cash on delivery, by bank transfer to the coordinates indicated by the Customer). It is understood that, as better indicated in the "Returns" section of the Site, in the case of a so-called "partial" withdrawal - that is, when the Customer, having placed an Order for multiple Products, decides to return only a part of them (e.g. by returning one Product out of three purchased in total) - the delivery costs will be refunded in proportion to the number of Products returned.
9. RETURN REQUEST
The Buyer must communicate the intention to withdraw from the purchase contract by e-
mail to Shoes@romeogiglimilano.it or by registered letter to RomeoGigliMilano, at Fede&co via Salvador Allende, 161/D 84131 Salerno (Italy) ) without prejudice to the evidentiary relevance of each means.
The withdrawal communication must contain the following information:
1. Date of purchase;
2. Name and surname of the buyer;
3. Contact email;
4. Telephone number of the buyer;
5. Address for the collection of the goods to be returned;
6. Order reference code;
7. Specifications of the goods to be returned;
8. Reason for withdrawal (change of size, damaged goods, etc.).
The Seller will collect the goods to be returned at its own expense at the address indicated
by the Buyer. The Buyer will package the goods to be returned and will agree with the Seller the day and time for the collection of the packaging via Express Courier. The packaging must
report the name and surname of the Buyer, the order reference code and the
delivery address " RomeoGigliMilano, at Fede&co via Salvador Allende, 161/D 84131 Salerno (Italy) )
8.1 Without prejudice to the exceptions set forth in art. 59 of the Consumer Code, the Customer is entitled to withdraw from the contract (as per art. 52 et seq. of the Consumer Code), without having to provide any reason and without any penalty, within 14 (fourteen) days from the date of delivery of the Product, following the instructions published on the Site in the “Returns” section.
8.2 It is understood that the right of withdrawal from the contract may be exercised provided that:
• the Products to be returned have not been worn, ironed, washed or treated in any way;
• the Products are returned in the same conditions in which they were shipped to the Customer and, in particular, are packaged and wrapped appropriately and the Product labels, both fabric and hanging, are intact;
• the Product to be returned must be physically delivered to the courier for the purposes of return no later than 30 days from the date of delivery of the Product;
• the return instructions referred to in the preceding paragraph are correctly followed.
8.3 Once the product has been returned by the Customer, the Seller will assess the condition of the Product and, if it finds that one or more of the above conditions have not been met, reserves the right not to accept the returned Product and to send it back to the Customer at the latter's expense, or to charge the latter for any costs that may be necessary to ensure its re-sale.
8.4 It is also understood that the return shipment of the Product is at the Customer's risk and peril and, therefore, the Seller cannot be held responsible for losses or damages attributable to the Customer (e.g. inadequate packaging).
8.5 In the event of withdrawal, to the extent that the Customer has complied with the return instructions and the conditions specified in the previous articles respectively. 8.1 and 8.2, the Seller will send the latter a confirmation email and will refund the Price - net of any duties or taxes applied to the return shipment or any costs of returning the product - within 30 days of sending such email with the same payment method (in the case of cash on delivery, by bank transfer to the coordinates indicated by the Customer). It is understood that, as better indicated in the "Returns" section of the Site, in the case of a so-called "partial" withdrawal - that is, when the Customer, having placed an Order for multiple Products, decides to return only a part of them (e.g. by returning one Product out of three purchased in total) - the delivery costs will be refunded in proportion to the number of Products returned.
9. RETURN REQUEST
The Buyer must communicate the intention to withdraw from the purchase contract by e-
mail to Shoes@romeogiglimilano.it or by registered letter to RomeoGigliMilano, at Fede&co via Salvador Allende, 161/D 84131 Salerno (Italy) ) without prejudice to the evidentiary relevance of each means.
The withdrawal communication must contain the following information:
1. Date of purchase;
2. Name and surname of the buyer;
3. Contact email;
4. Telephone number of the buyer;
5. Address for the collection of the goods to be returned;
6. Order reference code;
7. Specifications of the goods to be returned;
8. Reason for withdrawal (change of size, damaged goods, etc.).
The Seller will collect the goods to be returned at its own expense at the address indicated
by the Buyer. The Buyer will package the goods to be returned and will agree with the Seller the day and time for the collection of the packaging via Express Courier. The packaging must
report the name and surname of the Buyer, the order reference code and the
delivery address " RomeoGigliMilano, at Fede&co via Salvador Allende, 161/D 84131 Salerno (Italy) )